Help and contact

We can help with every stage of your journey. Find out what you can do online and how you can get in touch.

Find out what you can do online and how you can get in touch.

Rail contact details

From journey planning and booking assisted travel to ticketing information, we can help.

Need help? From journey planning to ticketing information, our Customer Relations team can assist.

You’ll find all our contact details in one place here.

Need some help with your application or updating your details? Lost your card? Get in touch with our concessionary travel card team.

To request information about TfW please visit our Freedom of Information request page.

Get all the information you need to plan your journey and book assistance. Learn about our plans for making our services more accessible.

If you've recently lost an item/s on one of our trains or at one of our stations, we'll do our very best to help reunite you with your belongings.

Check your train is on time and get more information to help you plan your journey.