Help with your rail travel

We can help with every stage of your journey from finding the best route to changing tickets or claiming
compensation if your journey was delayed.

 

Planning your journey

Ticket types and planning

Accessible travel

On your journey

Disruption and events

Traveling

After you travel

Delay Repay compensation

Delay Repay compensation

If you’re delayed by 15 minutes or longer when you travel with us, you can claim Delay Repay.

Refunds

Refunds

If you purchase a ticket and then choose not to travel, you can apply for a refund.

Find lost property

Find lost property

Search for your item online or report it missing.

More about compensation

Need to speak to us? We're here to help

Contact us

Need help? From journey planning and ticket info, our Customer Relations team can help.

Complaints

Unhappy with an aspect of our service? Make a complaint here.

Praise

We'd love to hear about the times our staff have impressed you.