Station facilities

  • Parking
  • Step-free access
  • Ticket machine
  • Ticket office
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Yes - from help point
Information Services Open

Outside of the ticket office opening hours, please use the Help Point for information.


CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Yes
Smartcard Validator
Yes
Penalty Fares
Train Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
All station facilities
Seated Area
Yes
Station Buffet

No
Telephones

No
Wi Fi
Yes

Find WiFi Hotspots around Ystrad Mynach station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets

Accessible toilets are located in the ticket office.

Step Free Access

Category A.

Step free access to Platform 1 (to Cardiff) via a footbridge with lifts.

Step free access to Platform 2 (to Rhymney) from the car park.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down

No
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 36
Sheltered: Yes
Cctv: Yes
Location:

5 Sheffield stands providing a total of 10 cycle parking spaces are provided under a shelter adjacent to the northbound (Bargoed/Rhymney direction) platform. 13 Sheffield stands providing a total of 26 cycle parking spaces are provided on the southbound (Caerphilly/Cardifff) platform. Five of these stands are located under a shelter adjacent to the lift.


Type: Stands
CarPark

Name: Station Car Park
Spaces: 34
Free: Yes
Number Accessible Spaces: 3
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

The rail replacement bus stop is the Blackwood Link local bus stop in the station car park.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals